How well do you know your users?

For most websites, the answer is probably "not well enough." Learn the proven methods for conducting usability research, including how to apply your findings towards measurable improvements.

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What is usability?

Here are a few starting points.

  • User-Centered Design

    User-Centered Design improves the customer experience associated with a website or application.

  • Accessibility

    Designing for diversity not only increases the number of people able to access your software or website but also increases their level of involvement with it.

  • Usability Testing

    In order to conduct a usability test, you must first identify the target audience, which will consist of one or more user groups.

  • Information Architecture

    Information architecture focuses on designing effective navigation, organization, labeling, and search systems.

From the Glossary

  • open card sort

    a type of card sort that asks users to suggest categories that topics g…

  • inter-observer reliability

    or inter-coder reliability; the degree to which 2 observers record t…

  • pointer

    a small image on the screen (typically an arrow) indicating where the…

  • information scent

    or information residue; cues (“scent”) used in an info…

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